Warranty
Crotal Gear is dedicated to designing and manufacturing the finest bicycle accessories and outdoor gear. We select premium materials, adhere to the strictest manufacturing standards, and subject our products to rigorous testing. We take pride in our gear: all Crotal Gear products come with a lifetime warranty against defects in workmanship and materials to the original purchaser for the intended lifespan of the product under normal use, with proof of purchase from an authorized Crotal Gear reseller.
This warranty does not cover damage due to improper use or care, accidents, or negligence. Additionally, normal wear and tear, aging, or material deterioration due to environmental conditions are excluded from the warranty coverage.
Crotal Gear's liability for warranty claims will be limited to repair, replacement, or compensation. Our warranty does not extend to damage to items stored in or used in conjunction with our products.
We offer a one-year warranty on all products!
How to Contact Us for Warranty Claims Please send an email to our customer service team (support@crotalgear.com). Provide detailed information about the issue and attach images showing the product's condition. A customer service representative will reach out to you promptly. We will address requests in the order they are received.